Becoming a Retail Winner:

Standing Out Among the Competition
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2020 brought many changes and challenges for retailers.

With the COVID-19 pandemic, retailers had to rapidly evolve their strategies, some rising above the rest to meet customer needs. What areas of focus brought them to success?

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Did e-commerce crush in-store sales in 2020?

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Were the most successful retailers investing in tech to improve store operations or customer experience?

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Was touchless checkout a differentiator between stores?

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How did the strongest competitors win in 2020?

This exclusive report from IHL has answers: “Winning Retailers: What Characteristics Separate Winning Retailers from Competitors.” Download the report now!

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High Priority Items for Winners in 2021

Deployment of Touchless Solutions

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Upgrading CRM/Loyalty Programs

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Adding Self-Checkout or Consumer App Checkout in Store

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Refresh POS Infrastructure (Hardware or Software)

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Empowering Store Associates to Improve Customer Service

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Get the data by downloading the report!

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For 2021, winners are prioritizing Self-Checkout or Consumer App Checkout In Store at a much higher rate than competitors.

Find more insights by segment on the technologies, priorities, and standout strategies made by the winners of 2020 in our report, “Winning Retailers: What Characteristics Separate Winning Retailers from Competitors.”

Download Full Report