Becoming a Retail Winner:
Standing Out Among the Competition
2020 brought many changes and challenges for retailers.
With the COVID-19 pandemic, retailers had to rapidly evolve their strategies, some rising above the rest to meet customer needs. What areas of focus brought them to success?
Did e-commerce crush in-store sales in 2020?
Were the most successful retailers investing in tech to improve store operations or customer experience?
Was touchless checkout a differentiator between stores?
How did the strongest competitors win in 2020?
This exclusive report from IHL has answers: “Winning Retailers: What Characteristics Separate Winning Retailers from Competitors.” Download the report now!
For 2021, winners are prioritizing Self-Checkout or Consumer App Checkout In Store at a much higher rate than competitors.
Find more insights by segment on the technologies, priorities, and standout strategies made by the winners of 2020 in our report, “Winning Retailers: What Characteristics Separate Winning Retailers from Competitors.”